TECHNICAL ISSUES

Tech issues

Duplicate application, what should I do now?
If for some reason your application came in multiple times, we will refund your duplicate charge. Please contact our customer online chat or phone op...
Tue, 15 Sep, 2015 at 10:49 AM
Trouble paying with AMEX credit card?
If you have trouble paying with your American Express, please contact the customer support via phone (+1.302.404.3828) or chat to have a customer service re...
Tue, 15 Sep, 2015 at 10:50 AM
The website is not working, what should I do?
The website might be under maintenance.  Please try again in 30 minutes or contact us via online chat for more info. You can also leave us a message here:...
Thu, 12 Mar, 2015 at 2:00 PM
I can not print my visa, what should I do?
Note that we send your e-visa in PDF format via email.  You should be able to print your visa without problem, BUT if you have issues, we always recomm...
Wed, 11 Mar, 2015 at 5:45 PM
I am trying to log in online but can not, what should I do?
An online account is generated for you automatically after applying for your Visa online (Not applicable to all countries).  Click on the link in your c...
Mon, 13 Jul, 2015 at 4:57 PM
The website if not working properly, what can I do?
Sometimes old browsers don’t refresh or show the confirmation on the online form page correctly etc. We recommend that you update the browser that you are...
Wed, 1 Jul, 2015 at 1:39 PM