Our refund policy is based on the situation, as explained below:

  • Once a travel visa application is processed, we have a strict no-refund policy. However we will provide a refund under our 100% approval guarantee on the rare instance your visa application is rejected. 
  • If you wish to cancel your application, you will receive a full refund if it has not been submitted for processing. However if your application has been submitted to the relevant government agency, we will not be able to provide a refund.